Customer Service
It’s about customer service first….
****Shipping rate changes that have complicated how I list shipping prices and will have to manual calculate and update these changes. I will notify if your purchase reflects these changes right away or if additional shipping fees are required. I have been making changes as I find the need to since I do not use shipping to make money, it varies from item to item IF there needs to be a change.
If you have not heard from me within two days, please check your SPAM folder for my replies.
All Prices are listed and processed in U.S. Dollars.
When I started Fast eddy Sports I wanted one thing to shine above all in my efforts. Customer service. Seems these days customer service is lacking in much of our day to day encounters, and even more so on the Internet. I know for me it is. For that reason I wanted to make Customer Service my main objective. What I pledge to you in your dealing with me is I will be fair and timely. When you contact FeS Customer service, you are talking directly to me. There are not big departments, overseas operators answering the phone, just me. For many the Internet is a first time experience and I work to take the fear out of online shopping so you have the same confidence as face to face interactions. Check the forums regarding Fast eddy Sports and you will hear good things, it is not by accident and not random, I work hard to keep Customer Service the core of my reputation.
Being a small business I do not have the ability to make huge corrections or take returns without due consideration and exploring all options. That is why I do the very best I can to personally make sure what I sell, works for what your buying it for. But if a return is necessary because of a mistake on my part, I will do my best to make it right. I do my best to provide you with the information necessary to make your choices sometimes I can take returns on items you decide after the fact you don’t want, but I cannot refund the shipping to you or the return to me and I will reduce the refund based on any damage or wear (fairly) I need my customers to work with me on this, it keeps my prices down and that is job number two with FeS, keeping prices as low as I can.
Know that without any doubt I understand that my customer is my business. Without you I have no business and I take that very seriously. Golden rule works here, and as they say in the Biker world, “What goes around, comes around.” It’s the way I live, it’s how I do business, the way I want to be treated is the way I treat you.
At FeS I do whatever I can to keep prices down. The best way for this is to drop ship when possible, I eliminate extra shipping fees that raise prices. With the current financial climate gripping the parts industry, I will not be buying large amounts of inventory so it MAY mean a delay in me receiving some items. As a small and growing business I do not have large resources outside of debt to acquire inventories necessary for rapid turn over and shipment and debt makes me beholding to creditors and that is not a place I choose to go. I will let you know when any item you buy from me will have a delay as I do now. For almost everything I sell, there will not be a change but for some items an additional week may be required to get the things to you.
My goal remains, to provide you with quality items at the best prices that I can, as fast as I can.
eddy
It is important for me to know if we are meeting your needs and expectations please take this 6 question satisfaction survey and let me know how I can improve.
